Refund and Returns Policy

Refunds / Cancellations of your orders

Last updated: March 10, 2024

Thank you for shopping at Ojas Interio.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ojas Interio, c/o Accentuate e Services, Near 9 No. Petrol Pump, Nasirabad Road, Gopalganj, Nagra, Ajmer (Raj.) 305001 INDIA.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Ojas Interio, accessible from https://www.ojasinterio.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order before it is shipped from our warehouse.

The deadline for cancelling an Order is before it is dispatched from our warehouse.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 2 working days from the day of cancellation of your order. We will use the same means of payment as You used for the Order. You will not incur any fees for such reimbursement if your order is not yet dispatched from our warehouse.

Conditions for Returns

We give replacement only if the product is damaged during transit. If the product is returned for different reasons, we will charge 3 times the cost of shipping. Customer may also arrange to courier the product to our address. Return will be accepted only if it’s done within 1 working day from the date of delivery.

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were delivered in the present day or a day before
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the delivery date is more than 1 day ago.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the address advised by us at the time of informing us of your return.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and tractable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Once we receive the return in acceptable condition, we will issue a refund to your original payment method.

Returning Goods

In case you received a damaged product, we are liable to send you a replacement. To ensure that your order is delivered to you properly, you must create an uncut video while unpacking your order. Your unedited video, clearly showing damage, will act as a proof and we will send you a fresh piece of the same product.

You will have to ship back the damaged product to the address advised by us. The shipping cost will be borne by Ojas Interio.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: